Privacy Policy

Last updated: October 23, 2026

Jewelry Design House by Jivan (“we,” “us,” and “our”) operates this website and online store, powered by Shopify. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you browse our website, purchase jewelry, request a custom design, book an appointment, contact us, or otherwise use our services (collectively, the “Services”).

Personal information means information about an identifiable individual, including information that can reasonably be linked to that individual.

This Privacy Policy describes our practices. It does not replace any consent required by applicable law or limit your privacy rights.

Personal Information We Collect

The information we collect depends on how you interact with us. It may include:

• Contact information: Your name, email address, telephone number, and billing and shipping addresses.
• Order and payment information: Products purchased, order history, payment status, transaction references, and information needed to process payments, returns, exchanges, and refunds. Payment providers process payment credentials through their own systems.
• Account information: Information used to create, authenticate, and manage your customer account, together with your saved preferences.
• Custom-design and aftercare information: Design preferences, jewelry sizes, reference images, photographs, inscriptions, and information about repairs, resizing, or other services you request.
• Appointments and communications: Booking details and information you provide through forms, email, chat, reviews, or other correspondence.
• Marketing preferences: Subscription status, consent records, and your interactions with our marketing communications.
• Device and browsing information: IP address, browser and device details, cookie identifiers, pages viewed, products browsed, cart activity, referral information, and interactions with the Services.

Please provide only the information needed for your request. Do not send full payment-card details or sensitive identification documents through ordinary email or chat.

If you provide another person’s information, such as a gift recipient’s delivery details, you must be authorized to provide it. We use that information for the relevant transaction and related purposes permitted by law.

How We Collect Personal Information

We collect information directly from you when you place an order, create an account, book an appointment, subscribe, submit a form, or communicate with us.

We also collect information through cookies, pixels, and similar technologies, subject to your choices and any consent required by applicable law.

Service providers and partners may provide information needed to process payments, confirm delivery, prevent fraud, manage appointments, measure advertising, or support other Services.

How We Use Personal Information

We use personal information for the following purposes:

• Process payments and manage orders, shipping, pickup, returns, exchanges, and refunds.
• Discuss and fulfill custom-design requests and provide repairs, resizing, warranty support, and aftercare.
• Manage appointments, inquiries, customer accounts, and customer support.
• Send order confirmations, delivery updates, appointment information, and other service-related communications.
• Maintain, secure, troubleshoot, and improve the Services.
• Understand website use and measure the effectiveness of our content and advertising.
• Provide relevant advertising and marketing communications where permitted by law and subject to applicable consent requirements.
• Detect and prevent fraud, unauthorized access, and other misuse.
• Maintain business records, comply with legal obligations, and establish, exercise, or defend legal rights.

Providing information needed for an order or requested service is necessary for us to fulfill that request. Optional marketing and advertising choices are separate from information needed to complete your purchase.

Cookies and Similar Technologies

Our website uses cookies, pixels, and similar technologies. Some support essential functions, including shopping carts, checkout, security, and remembering privacy choices. Others support preferences, analytics, and advertising.

Advertising technologies may link browsing activity to a device, account, or advertising profile to help select relevant advertisements and measure their performance. They may also process IP addresses and approximate location information derived from them.

Where required by applicable law, optional technologies that identify, locate, or profile you require your consent before activation. You may accept, decline, or adjust optional categories through the cookie controls made available on the website.

You can also manage cookies through your browser settings. Blocking certain cookies may affect website functionality. Browser cookie controls may not prevent all server-based data processing or replace the other privacy choices described in this policy.

If you cannot find or use the available privacy controls, please contact us using the details below.

Advertising and Measurement Partners

Our store uses Meta and Google integrations for advertising and measurement.

The Meta integration uses the Meta Pixel, advanced matching, and Conversions API. These tools can share website events and related identifiers through browser-based and server-based connections. Depending on the event, permissions, and applicable consent, this may include browsing and purchase activity, device information, and contact information used to match interactions with a Meta account.

Our Google integration supports advertising and conversion measurement through web and server connections. Information processed may include website interactions, purchases, device identifiers, and information used to attribute activity to advertisements.

These partners may combine information received from our store with information they hold from other sources, subject to applicable law and their own privacy policies.

For more information, please review the Meta Privacy Policy and Google Privacy Policy. You can also manage advertising preferences through your accounts with those providers.

Marketing Communications and Reminders

We may send marketing emails where you have consented or where otherwise permitted by applicable law. You can unsubscribe at any time using the link in an email or by contacting us.

Unsubscribing from marketing does not prevent us from sending necessary communications about an order, appointment, account, return, or other requested service.

Our store also uses Shop remarketing features that can provide eligible Shop users with cart reminders, browsing reminders, back-in-stock alerts, or price-drop notifications. These features are subject to applicable privacy requirements and your preferences with Shopify and Shop.

When We Disclose Personal Information

We disclose personal information as necessary for the purposes described in this policy, including to:

• Shopify: To host and operate our store, support transactions, provide customer features, and deliver the services described below.
• Payment providers: To authorize and process payments, refunds, and related fraud checks.
• Shipping and fulfillment providers: To deliver orders, provide tracking, arrange returns, and address delivery issues.
• Service providers: To support appointment booking, forms, customer chat, email delivery, website operation, security, and technical maintenance.
• Advertising and measurement partners: Including Meta and Google, subject to applicable law and your privacy choices.
• Professional advisers and public authorities: Where necessary for legal, accounting, regulatory, or other legitimate business requirements.

We may also disclose information at your request or with your consent, where required or authorized by law, or in connection with a proposed or completed business sale, merger, or reorganization, subject to applicable confidentiality and legal requirements.

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information to operate the Services, process transactions, maintain security, prevent fraud, and support customer features.

Depending on the Shopify features involved, Shopify may also process information from interactions with our store, other merchants, and Shopify to provide and improve services, including personalization, analytics, and advertising. For some of these activities, Shopify acts independently under its own privacy policy.

Information submitted to our store may be shared with Shopify and its service providers, including providers located outside your province or country.

Please review the Shopify Consumer Privacy Policy for details. You can visit the Shopify Privacy Portal to learn about available rights and choices concerning information processed by Shopify.

Custom Designs, Photographs, and Reviews

We use information supplied for custom designs, repairs, and aftercare to discuss and fulfill your request. Private correspondence, personal photographs, and design reference materials are not automatically authorized for public or marketing use. We will seek your permission before using those materials for those purposes.

If you submit a review for public display, the review and any information you choose to include may be visible to others. Please avoid including private contact details or sensitive information in public submissions.

Processing Outside Quebec and Canada

Personal information may be stored or processed outside Quebec and Canada. Shopify currently identifies the United States as our store’s data hosting location. Shopify and other providers may also process information in other countries.

Information processed in another jurisdiction may be subject to that jurisdiction’s laws, including lawful access by courts or public authorities.

Where required by applicable law, transfers are subject to an assessment of privacy risks and appropriate contractual or other safeguards. For transfers subject to European or United Kingdom data protection law, applicable safeguards may include an adequacy decision or approved contractual clauses.

You may contact us for information about the safeguards applicable to your personal information.

Retention of Personal Information

We retain personal information for as long as necessary for the purposes for which it was collected, including fulfilling orders, providing aftercare, maintaining required tax and accounting records, resolving disputes, and meeting legal obligations.

Retention periods vary according to the type of information, the nature of our relationship, and applicable legal requirements. Withdrawal of marketing consent does not necessarily require deletion of records needed for another lawful purpose. We may retain limited information to record and respect an unsubscribe request.

When information is no longer required, it is securely destroyed or anonymized in accordance with applicable law.

Security

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information involved. Access is limited to people and providers who need the information for authorized purposes.

No website, system, or transmission method can guarantee complete security. If you suspect unauthorized access to your account or a privacy issue involving our store, please contact us promptly.

We address confidentiality incidents and provide any notifications required by applicable law.

Your Privacy Rights and Choices

Depending on where you live and the law that applies, you may have the right to:

• Request access to personal information we hold about you and information about its use and disclosure.
• Request correction of inaccurate or incomplete information.
• Withdraw consent to certain uses or disclosures, subject to legal or contractual restrictions.
• Request deletion of information in circumstances provided by law.
• Receive certain information in a structured, commonly used technological format or request its transfer where applicable.
• Object to or request restrictions on certain processing activities.
• Request that information cease to be disseminated, or that a hyperlink associated with your name be de-indexed or re-indexed, where the legal conditions are met.
• Opt out of certain advertising-related processing or disclosures where applicable.

These rights are subject to applicable conditions and exceptions. For example, we may need to retain transaction information to meet legal obligations even if you request deletion.

To make a request, please contact our Privacy Officer using the details below. We may request information reasonably necessary to verify your identity and authority to make the request. An authorized representative may act on your behalf where permitted by law.

We respond within the time required by applicable law. For access and correction requests governed by Quebec’s private-sector privacy law, the response period is generally 30 days from receipt.

We will not unlawfully discriminate against you for exercising your privacy rights.

Advertising Opt-Out Rights

Certain advertising disclosures may qualify as a “sale,” “sharing,” or processing for “targeted advertising” under applicable United States state privacy laws, even when no money is exchanged.

Where these rights apply, you can use our Data Sharing Opt-Out page or contact us to make a request.

Where required by applicable law, a recognized Global Privacy Control signal is treated as an opt-out request for the browser or device transmitting the signal. Browser-based choices may need to be repeated on other devices or browsers.

Additional Information for the EEA and United Kingdom

Where European Economic Area or United Kingdom data protection law applies, our legal bases for processing include:

• Contract: To take steps at your request before a purchase and to fulfill orders and other agreed services.
• Legal obligations: To meet applicable tax, accounting, consumer protection, and other legal requirements.
• Legitimate interests: To operate, secure, and improve our business, respond to inquiries, prevent fraud, and protect legal rights, where those interests are not overridden by your rights and interests.
• Consent: For activities requiring consent, including certain marketing and optional tracking technologies.

You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal. You may object to processing based on legitimate interests in the circumstances provided by law and to direct marketing at any time.

Children’s Information

Our Services are directed to adults and are not intended for children. We do not knowingly collect personal information from children under 14 without the consent required by applicable law.

If you believe that a child has provided personal information without the necessary authorization, please contact us so we can review the situation and take appropriate action.

Third-Party Websites

Our website may link to social media platforms and other independently operated websites. Their collection and use of information are governed by their own privacy policies.

Please review those policies before providing personal information through a third-party website or service.

Questions and Complaints

If you have a question or complaint about our privacy practices, please contact our Privacy Officer. We will review your concern and respond as required by applicable law.

You may also contact the Commission d’accès à l’information du Québec or another privacy authority with jurisdiction over your complaint.

If you are in the EEA or United Kingdom, you may lodge a complaint with the relevant data protection supervisory authority. Where applicable law provides a right to appeal our response to a privacy request, you may submit that appeal using our contact details below.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, services, or legal requirements. The current version will appear on this page with its updated date.

We will provide notice of material changes and obtain any additional consent where required by applicable law.

Privacy Contact

For privacy questions, complaints, or requests to exercise your rights, please contact:

Jewelry Design House by Jivan
1255 Phillips Square, Suite 303
Montreal, QC H3B 3G1, Canada
Email: info@jivancollection.com
Phone: +1 (514) 967-7016